EXPERIENCE
A career connecting
people, systems, and strategy.
MY CAREER JOURNEY
My experience across GTM technology, product, customer success, and operations, starting with my most recent role.
GTM TECHNOLOGY & OPERATIONS
SQUIRE
Team Lead, GTM Technology & Operations
Connecting CS and GTM strategy with lifecycle automation, customer health, reporting, and reliable account data.
SalesforcePlanhatSnowflakePolytomicPRODUCT STRATEGY
Totango
Senior Product Manager
Product strategy and delivery across enterprise reporting, segmentation, integrations, lifecycle management, and AI initiatives.
TotangoCatalystSQLJiraCS OPERATIONS LEADERSHIP
Total Expert
Customer Success Operations Manager
Redesigned CS processes, strengthened data governance, and improved visibility into customer health and team productivity.
GainsightHubSpotCUSTOMER SUCCESS OPERATIONS
Egnyte
Senior Customer Success Operations Analyst
Predictive risk scoring, onboarding automation, tech-touch programs, adoption, and KPI reporting.
BigQuerySalesforcePROJECT LEADERSHIP
byDesign Films
Director of Project Management
Salesforce implementation, process automation, and reporting to support hundreds of annual events.
SalesforcePodioAsanaMARKETING OPERATIONS
Compliance Alliance
Marketing Operations Manager
Email automation, segmentation, demand generation, experimentation, and lead conversion optimization.
MarketoSalesforce
EDUCATION + CERTIFICATIONS
Education
Western Governors University
BA, Marketing & Business Management
Spokane Falls Community College
Associate of Arts in Business
Certifications
Project+
Project management
Certified Administrator
Gainsight NXT
Certified Project Manager
Project management
LET’S CONNECT
Have a complicated problem in mind?
Let’s talk about building better systems, stronger operations, and a better customer experience.