SPEAKING & FEATURES
Ideas shared.
Conversations that matter.
Webinars, podcasts, articles, and conversations about customer success, product, operations, and the systems that connect them.
FEATURED RECOGNITION
Leading with empathy.
Featured by Totango for International Women’s Day 2025, celebrating women in technology and the customer success community.
Brittany Reichwald
Product Manager, Totango · At the time of the feature
“It took me a long time to realize that my empathy isn’t a weakness — it’s a strength. It helps me understand different perspectives, build meaningful relationships, and create better solutions for customers.”
— Brittany Reichwald, Totango International Women’s Day feature
SELECTED APPEARANCES
On the mic. In the conversation.
A selection of webinars and published session recaps covering product strategy, growth, value realization, and customer success.
Unlocking Growth with Totango Objectives and Value Metrics
Senior Product Manager, Totango
Watch Webinar → WEBINARThe First Step to a New Totango: My Portfolio Redesign
Senior Product Manager, Totango
Watch Webinar → SESSIONBoldly Grow in an Unstable Economy: Part 3
Product Manager, Totango
View Session Recap →WHAT I TALK ABOUT
From the strategy
to the work behind it.
Customer success at scale
Lifecycle programs, customer health, value realization, and the processes that support a better customer experience.
Product with a purpose
Connecting customer problems to product strategy, useful reporting, and experiences people adopt.
Systems that work together
GTM operations, automation, account data, and turning complicated workflows into something teams can use.
FOR EVENT ORGANIZERS & HOSTS
Let’s start a conversation.
Planning a webinar, podcast, panel, or article? I’m happy to talk about bringing an operator’s perspective to product, customer success, and operations.